Overview

Our replacement policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or replacement.

To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the sealed original packaging. If you remove a damaged item from ts sealed container your damaged item ticket will not be accepted.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• made to order / custom-made/ personalised products

To complete your replacement, we require a receipt or proof of purchase.

Please do not send your purchase back to us. We want to keep our carbon foot print to minimum. Once we have verified your item's fault via email we will send a replacement to you.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to theking@krave.golf.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a replacement to the gift giver and they will find out about your return.

Shipping returns

Please do not send your purchase back to us. We want to keep our carbon footprint to minimum. Once we have verified your item's fault via email we will send a replacement to you.

Need help?

Contact us at theking@krave.golf for questions related to refunds and replacements.